If you are unhappy with your order for any reason, simply return the item to us within 14 days for a prompt refund or exchange, no questions asked. Repack the item to be returned using the original packaging material, enclose the packing slip and tell us whether you'd like an exchange or a refund. Send the package using a track-able method (like UPS, Fed-X or US Mail Delivery Guarantee) to: Cheesecake Farms Returns 4085 Sumerduck Rd. Sumerduck, Virginia 22742 Sorry but items we haven't received can not be refunded so be sure your return is trackable. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> E-books, E Recipes and other informational pieces or E-Materials are not returnable or refundable. Orders returned after 14 days may be pro-rated at our discretion. Shipping charges incurred to return merchandise are not refundable.